Genesys is in EnterpriseConnectConference enterprises contact the conference On announce whether over based on GenesysSIP server 300,000 pieces customer service seat when having it. Such powerful growth momentum is based on Genesys leading customer service platform, have got extensive adoption in 100 tops of the wealth and 2000 enterprises in the world. And these enterprises need to extend their customer’s service item to the contact centre.
Over the past several years, large-scale enterprises have already replaced wearing out or rigid PBX infrastructure rapidly, and is inclined to SIP. SIP always lower cost of possession TCO And mobile device, branch / long-range staff member, the intersection of family and seat and employ in coordination need, accelerate the intersection of PBX and update of market correctly. Some biggest schemes based on SIP in the world are implemented, is based on technology of Genesys. Such as TXUEnergy, Ticketmaster, Adobe, ThomasCook, NationalSocieteGeneralBank, large-scale enterprises such as Finansbank, Canal , ZonMultimedia,etc. have all already disposed hundreds and thousands of seats based on GenesysSIP server.
SIP has offered the favorable, common software platform, in order to support a series of mutual channel, new customer service application, branch / long-range staff member and family seat. By using the solution based on SIP, these functions can be disposed very easily, and the operation in the traditional customer service environment.
“SIP that we implemented Genesys in the environment of an enterprise recently disposes. ” TXU contact Vice President of centre business JeffCamp say ” take, make way outside, so we attempt focis control these environment as much as possible. We dispose SIP in these environments, obtain increasingly many value on the premise of not removing the old TDM apparatus, include the intersection of centralized control and application program and reduce much cost at infrastructure. ”
“We implement the intersection of GenesysCIM and platform carry on intelligent to call out route and SIP, throw our network into from phone at the beginning until the seat is paid, the whole IP all. ” Ticketmaster the whole world contact the intersection of centre and technological the intersection of Vice President and ElizabethGotto, express ” we pay the oldest SIP server of North America implement, set up totally redundant environment in two data centres, can realize global using simultaneously. ”
“The customer service is being developed constantly, the seat no longer only exists contacting the centre, but spread all over the whole enterprise. ” Genesys products marketing Vice President EricTamblyn says, ” SIP server of Genesys, let our customer totally accept this change, reduce the expenses notably through the whole software type, IT friendly solution, does not need to construct the existing infrastructure again, in order to offer remarkable customer service. ”
About GenesysSIP server:
GenesysSIP server is managed CIM alternately on the basis of the leading Genesys customer Platform. GenesysSIP server allows enterprises to carry on the open standard IP infrastructure virtually, in order to lower costs, improve performance, increase the flexibility and improve management to control. SIP server of Genesys establishes a fictitious resource pool, contains and contacts the centre, backstage supporter and carries the place far, can realize the functions such as on-the-spot sense, instant communication and video etc..
There are these functions, enterprises can send the customer’s demand to correct resources, and no matter where this resource is inside enterprises. Offer at the same time ” 5 times 9 ” Dependability and it is at North America emergency call 911 service. Up until now, SIP server of Genesys has got extensive ecosystem support, has integrated and come from more than 30 cooperative partners’ exceeding 70 pieces of application program and apparatus.
... Read more